Support - Return Policy
 
 


Return Policy
What happens when my new shoes do not fit?
Well.. you can return the model and select any new pair, size or color of our shoes we have in stock.
In short: you send them back at your costs, we ship you a new pair at our costs.

Important: returning shoes is possible ONLY when you act according to our procedures.
 
If you do not follow our instructions we will not handle your return and/or this will result
in extra unnecessary costs, for which you will be accounted for.

 
 


 
 
 
Step 1 - Login to our website and file your return-wish
 
Login to the website and file your return-wish using the Contact Us form.
If you do not contact us before returning the shoes we do not process your return.
Please note our return policy is a "service" we offer, not a "right".

Step 2 - Return Goods To Sender
 
Only after we established contact we can agree on sending back the shoes. We do not accept shoes if you did not contact us before. We will give you instructions on how to return goods properly.
 
Most important aspects of returning the shoes will be that you return the shoes undamaged, untouched and unworn, that the invoice is NOT added to the parcel, that on all possible returning shipping-documents and on the package as well the value is declared LOWER then 20 Euros, and that all possible shipping-documents as well as the parcel itself carry the unmistakable huge characters saying "Purchase Not Accepted" written widely on the cover of the box. If this is not done properly we are charged a ridiculous amount of Euro 60,- of EU Import duties and VAT. And we will not accept the parcel. So then your shoes will be send back to you, or destroyed by your shipper on your account.
 
Step 3 - Shoes Returned Undamaged
 
Please note the shoes you ordered are your property (!), so handle them with care if you wish to return them. Your shoes must be returned undamaged in any way, or scratched on the soles because of use on hard ground. We suggest you handle shoes with the greatest care when trying them on. Shoes must be returned in one month after receiving them, in the exact shape as you received them.
 
Step 4 - Selecting a New Pair
 
Only if all steps have been followed according to plan we can give you the option to select another pair or size or color from our website, once we have received your shoes back. Together we agree on the new model, this model will then be shipped to your location and we will pay for the shipping costs. If you do not find the model according your desire you can select models from future collections.
When returning shoes we send you new shoes at our cost once. After that you can still change the shoes (again), but then all shipping costs (back-and-forth) are on your account.

No money is refunded for new chosen shoes with price-differences.


 

Store Credit
If you can not find any new shoe that matches you interest you can receive a store credit that you need to use within one year.

No Money Refund
We do not refund money, you receive a store credit to be used within one year.
In certain special cases we might together or for ourselves decide to conduct a money refund. But with a money refund a lot of costs are involved. For example, the real shipping costs are higher then we actually calculate to you, so you will be fully charged for this. Also the transaction costs for refunding are very high (yes.. banks even earn money on refunds) and you can be charged for this.

If money is refunded the amount is the total of your order amount minus the actual shipping costs we paid for shipping you the goods, minus the TAX on shipping costs (only for EU members as we can not reclaim the tax on shipping), minus €10 transaction and administration costs (VISA etc change us for chargebacks). Refunds do not apply for International Bank Transfer orders and Western Union Payment orders as the transaction costs are to high to refund.

If you have any question about our return policy please contact us.




Return Policy -  Discounted Shoes - Sales Items

All shoes priced lower then Euro 129,- are considered 'For Sale'. For these discounted items we do not offer you the normal return policy/service.
Yet still discounted items can be returned and changed, but all shipping costs are on your behalf. You will need to send back the shoes according the same procedure above. Once shipped back you will receive the costs for paying the shipping back to you, plus the price difference if you have chosen a new model with a higher cost price. After you made the payment your new shoes are shipped to you.

If you have more question about our policy please contact us.