Step 1 - Login to our website and file your return-wish
Login to the website and file your return-wish using the Contact Us form.
If you do not contact us before returning the shoes we do not process your return.
Please note our return policy is a "service" we offer, not a "right".
Step 2 - Return Goods To Sender
Only after we established contact we can agree on sending back the
shoes. We do not accept shoes if you did not contact us before. We will
give you instructions on how to return goods properly.
Most important aspects of returning the shoes will be that you return the shoes undamaged, untouched and unworn, that the
invoice is NOT added to the parcel, that on all possible returning
shipping-documents and on the package as well the value is declared LOWER then
20 Euros, and that all possible shipping-documents as well as the
parcel itself carry the unmistakable huge characters saying "Purchase Not Accepted" written widely on the cover of the box. If this is not done properly we
are charged a ridiculous amount of Euro 60,- of EU Import duties and
VAT. And we will not accept the parcel. So then your shoes will be send back to you, or destroyed by your shipper on your account.
Step 3 - Shoes Returned Undamaged
Please note the shoes you ordered are your property (!), so handle them with care if you wish to return them. Your shoes must be returned undamaged in any way, or scratched on the soles because of use on hard ground. We suggest you handle shoes with
the greatest care when trying them on. Shoes must be returned in one
month after receiving them, in the exact shape as you received them.