Support - Terms and Conditions
Terms And Conditions


By purchasing any item from our Lisadore.com website you agree to our Terms and Conditions.

 

Concerning Delivery/Shipping Terms
  • All goods are shipped insured. But please note: This is a service we offer, not a right.
  • Goods can be delayed by postal services or local Customs authorities. Although most parcels are delivered in time, we can not be held responsible if delays occur.
  • As long as we can offer you a valid Shipping Receipt, by International law, you are responsible for obtaining/receiving the parcel correctly. So make sure you enter a valid postal address, and preferably an address where somebody is present during working hours, for example your working address.
  • If you made an error in the shipping address please contact us directly.
  • All goods are shipped insured. So in the unfortunate case that goods went missing we will process a claim at the shipper company. There is a side note to that, because postal services can take up to max 3 months to process claims and we have to wait their decision upon how to handle the claim.
  • When you are located outside the EU, your authorities might charge you import duties. Although we undertake certain actions to prevent or reduce this to the minimum, we can not be held responsible for any local tax fees.

Exchange/Return policy for Purchased Items
For proper exchange of shoes please carefully read our return policy
.

  • Items can only be exchanged when handling according to our return policy.
  • For returned shoes your can select new shoes, or receive a store credit.
  • In special cases a money refund can be conducted, please contact us for conditions.
  • Returning goods must be shipped back to us on your costs, in return we will send you a new pair on our costs.
  • Only after we received back your shoes you can select any new pair, size or color.
  • Shoes can only be returned in perfect untouched unscratched condition. So be careful, use a carpet when trying on the shoes.
  • You can select any new model from our current online stock. You can also wait for future stock, as we have new models almost every month.


Exchange Policy for - Sales Items
All Comme Il Faut shoes cheaper then Euro 129,- (ex vat) are considered "Items For Sale".
Sales Items have a restricted Return Policy:
  • No Money is refunded.
  • All goods must be returned in perfect unchanged, unworn and unscratched conditions.
    So be careful when trying on shoes.
  • Sales Items can be returned/exchanged but ALL shipping costs (back and forth) will be on your behalf.
  • So in order to exchange Sales Items you need to return the shoes on your behalf and then purchase a "Return Service" from our website.
  • The costs for the "Return Service" are equal to the shipping costs we have to pay for sending you a new pair of shoes to your location.
  • If you wish to receive new items with a higher cost price then you ordered, you will need to pay the price difference.
  • No price differences are refunded for exchanged items, so make sure you select a new article with at least a similar price as the one you purchased




Handmade Shoes
Well done!
You decided to purchase a real product and hand made product.

  • This means you get shoes made with a constant search for the best leathers and best materials of which a shoes can be made off.
  • This means you receive a product made with real craftsmanship, yes anno 2107 this still exists.
  • This means you will receive shoes that are made for your foot! Not shoes that are made to fit some machine so it can be mass produced.
  • This means you will receive a shoe where each pair is still made with joy.
  • Hand made shoes also means you can see the hand work.
    Warning:
    If glue or 'imperfections' or a little color difference is more important to you then buying worlds finest and best designed dancing shoes then most likely you have not visited in Buenos Aires yet, and have yet to come in contact with the Argentinian Soul. We suggest paying a visit to this beautiful country on this planet, where people are financially exploited by bad government, yet still manage to create beautiful products. Seriously, if you can not appreciate a shoe that is still handmade with joy, this might not be the right product for you.
  • What you are buying is Worlds best dancing shoe; not a wannabe perfectly perfectly mass produced 1000-in-box shoe. Buying a shoe that is still handmade comes at a cost: you will notice this is still handmade. Warning: Minor so called 'flaws' (glue) or color differences might appear as our shoes are not mass-produced machine products with massive fall-out, where people and environment are exploited.
  • These shoes are made by real people, with real lives and real jobs. Enormous efforts are done designing, cutting, stitching and making a perfectly balanced beautifully designed and comfortable high heel dance shoe that you will enjoy nights after nights. If you can not appreciate these two worlds then please do not buy our handmade shoes, there are plenty of other websites with (Asian) mass produced shoes that will match a certain definition of 'perfection'.
  • Leathers and textiles are natural products. So differences and imperfections will appear as each single inch of material will be different then the next.
  • These craftsman still make art. The costs of making these shoes are much much higher then your standard shoe-store as all the shoes on our website are still made by hand. Piece by piece. This is not in a chain-line-production by underpaid machine serving workers under bad labor conditions. Please learn to appreciate this as a quality and please be happy we are one of the last websites where you can still buy the real original product in a world that appreciates cheap mass produced boring copies of what we deliver, the original.
  • Each model/design is produced in only 60 pairs. Worldwide. So each shoe you purchase is practically a collectors item. Just imagine the effort, cost and labor of producing 10 new models every month, 15 years straight. That look amazing and fits perfectly (Try finding Any other brand on this planet doing this).
  • Lisadore is just a two person company, not a Multinational. And we work around the clock to get all new shoes online every month, to answer all emails, to pack and ship all shoes directly, to offer secure shipping, to invest in new aspects to continuously improve our website experience yet maintaining the lowest possible prices. We do and will do our best to offer you the best possible service, but possible within our means.
  • Most of our shoes go directly from Maker to Client, sometimes though shoes will have been tried on by clients. This is inherent to buying shoes and unavoidable. Although we ask all clients to take maximum care for the shoes, visible marks on the shoes or soles can occur.
  • Many of the Comme il Faut shoes have a very thin delicate golden layer/foil on the sole for maximum looks. Minimal and unimportant usage can be seen after people tried them on. This is unavoidable, plus the gold foil layer has no function other then good looks, and will vanish quickly after dancing there where the soles touches ground.
  • The Beige soles come with a plastic shop-protection layer that needs to be taken of before final use.